Self Catering Holiday Lets Policies and Procedures

The following is a list of our policies and procedures that are in effect when you stay in one of our EMR Self Catering Holiday Lets. As an EMR Self Catering Holiday Lets customer, you will receive full documentation prior to your stay with us. The list below is presented here to allow you to become familiar with our policies.

 If you have any questions, please feel free to send us a note.

Policy Company Policy Additional Comments Minimum Stay 3 Nights This policy varies from property to property and can be more than 3 nights. Please contact us to confirm the minimum stay for your property of interest. Check-in Time 4:00 PM   Check Out Time 11:00 AM   Cancellation 45 days cancellation If a cancellation is made more than 45 days from the check-in date, there will be no refund of the reservation deposit. If the Guest cancels inside 45 days from the check-in date and fails to pay the balance due, there will be no refunds of any funds received. If a Guest books and then cancels inside the 45 days from the check-in date, and has made payment in full, there will be no refund. If EMR is able to re-reserve the property inside 45 days from the check-in date EMR will refund the Guest in full for the total number of days that the property has been re-rented, less a 25% cancellation fee. No refunds will be made for unused days or early departures. Smoking No Smoking Smoking will result in the loss of the guests damage deposit to pay for the cleaning required. Terms of Eviction Immediate Guests will be evicted for excessive noise, common and private property damage, disturbing the peace, and unauthorized use of the property. Property Damage We pre-authorize damage deposits or on bookings exceeding 30 days, we require a pre-paid damage deposit. Guest will pay for all damage incurred while the guest is staying in the property, even if the offender is being hosted by the guest. Liability We assume no liability. The Guest is 100% liable. We are excluded from liability for personal bodily injury in any of our Self Catering Holiday Lets, while in transit to, or while on the property of any of our Self Catering Holiday Lets. Pets Pets are permitted in some of our vacation rentals. In properties that do not allow pets, any signs of pets will forfeit the guests damage deposit to pay for the extra cleaning required. Some properties are pet friendly, please call one of our reservation agents to enquire. Housekeeping Upon check out. Housekeeping can be arranged during your stay if you are a long term renter. Maintenance Emergencies Call EMR We can be reached on our toll free number 1 (866) 800-8880 or 1 (250) 483-6790. Guest Stay Contract Required to be signed and returned within 48 hours of receipt. Property is held for reservation for 48 hours from time of verbal booking, after 48 hours the guest risks losing time slot. Instructions and Access Information By Fax or E-mail Information will be E-mailed or Faxed upon payment in full. Parking   Parking is dependent on the accommodation you book. Payment Procedure All reservations must be secured by a credit card. Policy Amount Required Due Date Payment Method Reservation Deposit First payment is a deposit of 50% of the rent plus applicable taxes. Reservation Deposit is due when the booking is made. Credit card or Bank Transfer, Visa, MasterCard and American Express Balance Payment Balance in full 45 days prior to arrival Certified check, credit card, money order, bank transfer or cash.

ACCESS VACATION GROUP IS AN OPERATING MARK WHOLLY OWNED AND CONTROLED BY EMR VACATION RENTALS INC., A FULLY LICENSED TRAVEL AGENCY WITH CONSUMER PROTECTION BC LICENSE NUMBER 31068

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